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  • Do you offer layaway plans?
    We offer layaway on all purchases over £250 . To learn more about our layaway policy please head to the layaway section of our website or click here . All layaway plans are subject to a 20% deposit . To enquire about starting a layaway policy please head to the contact page of our website or click here .
  • Do you offer free shipping ?
    While many do offer shipping inclusive of the price of your item, we choose to charge separately for shipping. To us, this seems more transparent ; rather than the cost of shipping being built into the sale price of every product, you will only ever pay one flat rate to have your items shipped with us and our pricing remains fair and consistent. Our shipping in the UK is £6.75 VIA Royal Mail using their Special Delivery signed for service. For our international customers, we offer a standard tracked and insured shipping VIA royal mail using their International tracked service for £12.50. For our international customers that require a faster shipping service, we also offer international tracked shipping using UPS express which is £25.00. We only ever charge the actual cost of the shipping, and sometimes we make a loss on shipping so we can keep the pricing as low as possible. We never make a profit on shipping costs, and all packaging to get your items to reach you safely is inclusive as part of our service and not charged for.
  • Do you offer a resizing and repair service?
    We are proud to offer a fantastic in house ring resizing service. Your rings are professionally and expertly resized to the desired fit, and then safely handed back to us . If you require a resizing of a ring please get in touch using the contact form here . We also offer repairs . If you require expert repairing and stone replacement please get in touch using our contact form here . Please be aware ring resizing alters the item and is a none refundable purchase of the ring and the resizing service . Our ring resizing fee is £40.00, and resizes generally take between 1-2 weeks but can stretch on a bit further if the ring is a complicated resize. We do not guarantee a time frame for ring resizing and we never rush this delicate work.
  • Can you resize rings I havent bought from you ?
    We do accept rings not purchased from us for resizing but they will be priced on a case by case basis . Our flat rate ring resizing fee covers all of our in stock rings, items not purchased from our store will need to be assessed and priced separately . Please be aware ring resizing is a none refundable purchase .
  • Can you hold items for me while I think it over?
    Unfortunately we cannot hold any items without a deposit . If you would like to reserve a piece we will need a 10% none refundable deposit, which will allow us to hold an item for 24 hours.
  • Can you ship my layaway items out to me before I have paid ?
    Currently we require the full balance of your invoice to be cleared before we can ship your item . We offer Klarna on our website as an option for our UK customers which would allow us to ship out immediately on purchase.
  • Who is liable for customs charges ?
    You are responsible for any custom's charges levied on items purchased from us and exported to your country . In some cases the charges can be claimed back if the value of the item is under a certain threshold . Moving forward, if your parcel is returned to us due to unpaid customs fees because they were chosen to remain unpaid, we will be deducting the fees from your refund. Charlie Luxe Vintage accepts no responsibility for any customs fees, the customer is liable for all export charges and fees incurred.
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